Terms of Service

These Terms of Service govern the use of the Mindly platform, provided by Mindseed E.E.. By using the service you fully accept these terms.

1. Service Provider

Mindseed E.E. Address: Trion Ierarchon 31, 118 51 Athens, Greece Email: info@mindly.gr Phone: +30 211 790 2990 Website: mindseed.gr

2. Service Description

Mindly is a SaaS platform for creating and managing AI agents for websites, including AI conversations, Knowledge Base, analytics, lead capture and website integration.

3. Acceptance of Terms

Registration and use of the service constitutes full acceptance of these terms.

4. Plans & Billing

• Starter: 1 agent, 100 conversations/month, 1,000 messages, 20 crawl pages
• Growth: 1 agent, 1,000 conversations/month, 10,000 messages, 250 crawl pages
• Enterprise: custom limits and pricing by agreement

The prices in force for each plan, monthly and annual, are listed on the pricing page and apply as shown there at the time of registration.

Setup fee. A one-time setup fee is charged at the start of the engagement: €80 for Starter and €160 for Growth. For Enterprise it is set by agreement. The fee is one-time, is not repeated on renewals, and is paid by bank transfer.

Prices exclude 24% VAT. Subscriptions are charged at the start of each period via Viva Wallet. Annual billing provides a discount against monthly, as stated on the pricing page.

5. Starting a Subscription

The service is provided only with an active subscription. No free trial is offered. The agent is activated once a plan is selected and the first period is paid, and remains active for as long as the subscription is in force. If the next period is not paid by the end of the current one, the service is suspended automatically when the current period ends, with no grace period.

6. Acceptable Use

Use of the platform for illegal activities, spam, copyright infringement or server abuse is prohibited.

7. Intellectual Property

The software and platform features are owned by Mindseed E.E. Clients retain ownership of their own content.

8. Privacy

Data collection is governed by our Privacy Policy. We fully comply with GDPR (EU) 2016/679.

9. Limitation of Liability

The service is provided "as is". Total liability does not exceed fees paid in the last 3 months.

10. Termination

You may cancel at any time. Access remains active until the end of the billed period.

11. Governing Law

These Terms are governed by Greek Law. Jurisdiction: Courts of Athens.

12. Contact

Questions: info@mindly.gr or +30 211 790 2990.